Viewers Want Better TV Search, Get Chatbots Instead

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The television industry has finally admitted what viewers have known for years: turning on the TV and finding something to watch now feels like a low-budget escape room. According to a new Gracenote report, Americans spend an average of 14 minutes searching for content, while younger viewers spend even longer, clocking in at 16 minutes. In an era of infinite choice, consumers apparently have everything except patience.

For advertisers, those missing minutes matter. Every second spent wandering app menus is a second not spent watching ads, branded integrations or prestige dramas about emotionally damaged detectives.