July 22 - 25, 2024
Over Half Of Consumers Say Customer Service Is An Afterthought At Brands, Study Says
- by Ray Schultz , January 18, 2022
Consumers feel underwhelmed by the customer service they’re getting, according to CX Trends 2022, a study by Zendesk.
To start with, 68% say businesses need to improve the training of their customer service agents. And 54% say customer service feels like an afterthought for most businesses they buy from …
