Connected Thinking
by Chuck Martin, Staff Writer
A quarter of customer service and support operations will include virtual customer assistant or chatbot technology within two years, according to Gartner -- an increase from just 2% last year. Read the whole story
by Chuck Martin
ESPN has agreed to use the Veritone artificial intelligence platform to capture, monitor and measure ESPN's sports talk programming and live coverage. The AI … Read the whole story
COMMENTARY
by Bret Greenstein, Op-Ed Contributor
Mobile World Congress 2018 has wrapped, and 5G was everywhere, at least on the show floor. But it's not alone. Another equally red-hot topic … Read the whole story
COMMENTARY
by Jack Loechner, Staff Writer
Amazon's pilot convenience store directs shoppers through an electronic glass gate activated by the store's app on their smart phones. When you walk out, … Read the whole story
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by Laurie Sullivan
The studio draws on Tapjoy's mobile gaming and advertising expertise to develop custom-branded, contextually relevant rich media ads, playables and interactive end cards for … Read the whole story
by Sarah Mahoney
The growth of pi for some brands is easier to understand: Pieology, for example, became the first company to break into the top 20 … Read the whole story