Connected Thinking
by Chuck Martin, Staff Writer
Businesses can expect to save $11 billion by 2023 by using chatbots as replacements for customer service reps, according to a new study by Juniper Research. Read the whole story
by Chuck Martin
Voice-assistant technology is expanding into the business environment, according to a new forecast from Futuresource Consulting. With 37 million smart speakers installed globally as … Read the whole story
COMMENTARY
by Ray Schultz, Columnist
European researchers have used machine learning to find that Google, Facebook and others are failing to live up to the GDPR gold standard. Read the whole story
COMMENTARY
by Ray Schultz, Columnist
Better clean your desk off at night--you could be subject to fines under the GDPR. Read the whole story
COMMENTARY
by Wayne Friedman, Staff Writer
Fashionable and new virtual pay TV producers -- DirecTV Now, Sling TV, Playstation Vue and others -- figure consumers are buying into the idea … Read the whole story