Connected Thinking
by Chuck Martin, Staff Writer
While artificial intelligence is increasingly being used for dealing with customer issues, those customers have mixed feelings about it. Read the whole story
by Chuck Martin
Shoppers previously had to use different apps, one for shopping at Walmart and another for shopping for Walmart groceries. Read the whole story
COMMENTARY
by Sean Hargrave, Staff Writer
The airline is a laughing stock over its lack of protection -- but Virgin Media didn't even bother with any security. Read the whole story
COMMENTARY
by Wendy Davis, Staff Writer
The EARN IT Act, introduced Thursday, could give tech companies an incentive to ban end-to-end encryption and other privacy technologies. Read the whole story
COMMENTARY
by Jim Hamilton
Two overarching trends are making experiences and the skills required to create them important again. Read the whole story