As we ramp up for the holidays, finding new and engaging ways to help your customers shift from window shoppers to buyers is going to be a key factor to driving sales. Expanding on this theory, fellow
Email Insider Chad White, also author of
The Retail Email Blog, predicts that product reviews are going to play a key role in customers' buying
decisions this year.
Back in the day, product descriptions written by a copywriter offered up all the info customers seemed to need. But these days, your potential customers
are interested in hearing what other people -- you know, the ones who aren't on your payroll -- are saying about your products. By featuring these reviews in your emails, you're adding a layer of
authenticity that's priceless.
Over the summer, Crate and Barrel
dedicated this email to its product review feature. While the creative is definitely compelling (notice the stars), it's stll missing a few important calls-to-action: hamely, "read more
reviews" and "write a review." Plus, they haven't featured product reviews in subsequent emails, so the effort feels a bit abandoned.
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An oldie but goodie dug out from the
archives, this Bliss email gets right to the point. The creative is clean and the reviews take the driver's seat as
far as copy goes. Now that's a refreshing thought! Why not let your customers' reviews drive the entire story? Done right, it could be very compelling.
Lucy scores big-time with
a review from a yoga teacher for this email, adding even more credibility and authenticity to
the company's story. Notice the incentive in the banner just above the feature and the cool video content in the lower bucket. This email is the perfect example of how you can truly wrap editorial
content around a savings offer.
REI members take their gear very seriously, which is why there is such a robust library of reviews for customers to read before they make a
purchase. To support their efforts, REI features a product review in the "What's Hot Now" content bucket in every one of its monthly newsletters, like this one. Notice the eye-catching stars and call-to-action that invites people to read more reviews.
Paws down, this PetCo email does a fabulous job of integrating product ratings with price comparisons. This approach leaves consumers feeling good about
choosing top-rated products for their animals, plus they feel like budget kings for saving some cash at the same time.
Sent to people who traveled with REI Adventures, this
particular email does double duty by soliciting trip reviews as well as showcasing reviews from fellow
travelers. This approach not only inspires people to write their own reviews; it just might entice them to look into another trip.
If you're just getting started with
your product review program, now's the time to really beef up your acquisition efforts before the holiday craziness gets rolling. Ideally, every product should have a minimum of five reviews to give
the whole idea credibility. To build up the reviews quickly, dedicate an entire email to the effort and potentially include an incentive for contributors, just as CB2 and giggle did.