smartphones are just the first step in changing from a device manufacturer to an Internet leader that connects people through social networking and services tied to a user's location, he says. "We're
now in a combination of several industries: mobility, Internet, PCs, media, content," Kallasvuo maintains. And he's not shy about making it known that customers are the No. 1 the priority.
"One of his favorite sayings is 'That's not enough,'" says Alberto Torres, who is in charge of design and testing for new phones and software. "The No. 1 priority is to improve the user experience."