O'Leary also suggests that two pilots are a luxury (in case of emergency, call a flight attendant who has been
trained to land). He also proffers the ideas of selling standing room passage and installing pay toilets. Sound like the calculated ravings of headline hound? Warns Gillette: "Dismissing his comments
as the calculated ravings of a headline hound would miss an opportunity to peer into the airline industry's psyche, which is usually hidden behind smiling, innocuous faces."
Wilder fantasies aside, the bottom line behind the thinking of the man who has spent 17 years turning Dublin-based Ryanair into the largest low-cost airline in Europe is that passengers are "willing to endure discomfort and indignity just so long as they get to their destination cheaply and with their suitcases." As most travelers will attest, that concept is as hot among his peers as a turbine engine at 30,000 feet.
advertisement
advertisement