Arcidea, LLC announced its official start of business today, introducing an array of software products and services designed to eliminate confusion in the CRM market and increase the number of
successful CRM implementation. Arcidea's products are built upon IBM's Lotus Domino platform and are closely aligned with Lotus Knowledge Management products. The initial eight-application product set
is divided into two suites: CRM and Collaborative Business Management. The CRM Suite includes standard applications for Sales Force Automation, Customer Service, Marketing Management and eCommerce.
Expanding deeper into back office integration is the Collaborative Business Management Suite that includes applications for Human Resources, Project Management, Office Automation and Help Desk.