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In this era of heightened corporate accountability, the nation's two top fast- food chains Thursday unveiled strikingly similar marketing initiatives around a claim the Riff thinks could leave them open to a new type of consumer liability. In a marketing battle that can only be described as the Happiness Wars, McDonald's Corp. promoted Ronald McDonald to Chief Happiness Officer and charged him with spreading joy and "making the world a better place." Not to be outdone, Burger King Corp. unveiled a major restructuring of its U.S. operations to ensure their restaurants "truly delight their guests," the company said. Happiness, joy, delight? No longer content with guaranteeing simple nourishment, it seems the burger giants now want to ensure our overall well-being. Well, we can just see the class action suits piling up from melancholy meal munchers. It's one thing to call something a Happy Meal, it's quite another thing to guarantee it will actually make you happy. So we have to wonder if they've really thought out the implications of these new claims. After all, this is an industry where a cranky lady who scalded herself with a hot cup of McDonald's coffee was awarded millions (which were later appealed) because they failed to put a warning label on the cup. But the McDonald's team, at least, doesn't seem concerned about the implications for corporate governance. "He'll be a great addition to our board room meetings," McDonald's CEO Jim Cantalupo said of the new CHO, who will report directly to him. While we think happiness is an admirable goal, we'd just hate to see Ronald end up wearing stripes over it. Oh yeah, he already is.
How do you squeeze more than 25 golf courses, a wide variety of vacation activities and numerous drinking stories about the best rum in the world into an ad. Apparently, you don't, according to the marketing team at WPP's LIH Group, which scrapped their regular ad plans to promote two clients, Puerto Rico Tourism Company and Rums of Puerto Rico, and diverted them into a custom publishing effort with American Express Publishing's T&L Golf magazine. So what's the connection between golfing and rum, besides the obvious one? Leaf through the 68-page section to find out.