Since its recent redesign, editors at
The New York Times claim to have seen a measurable increase in visits to NYTimes.com, as well as time spent by visitors. The paper of record has also
experienced its fair share of reader criticism, according to its public editor, Margaret Sullivan. Among other complaints, some readers say the new font is too small; navigating around the site and
printing stories have become a chore; and the cartoons are impossible to find.
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