Customer service issues? Look to Jansport, which has a rep for replacing or fixing your backpack. That's common service for a lot of consumer durables,
especially makers of sports and camping gear. While there are stories of people getting brand new packs back when they send their old one in, they'll even fix a zipper. One customer, Rishi, detailers
how he sent his pack in for repair.
Read the whole story at Consumerist »