Publix Super Markets once again was on top of the American Customer Satisfaction Index, but smaller regional players also gained. Lakeland, Fla.-based
Publix tallied a score of 86, compared with a satisfaction score of 78 for the supermarket industry overall. Since the ACSI’s inaugural year in 1994, Publix has remained No. 1 in its category
— a feat unmatched by any other company in the index.
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