Kohl’s announced a series of organizational changes on Thursday, including the promotion of Michelle Gass to the newly created principal officer position of chief merchandising and customer
officer. Gass joined Kohl’s in 2013 as chief customer officer from Starbucks, where she is credited with playing a key role in the coffee giant’s turnaround several years back. The
company is also on the hunt for a new COO. Gass will have oversight for all of Kohl's merchandising, planning and allocation, and product development functions.
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