Subway hasn't had a good year. The Milford, Conn.-based chain has had slower sales; Suzanne Greco had to take the helm as her brother, Fred DeLuca, fights leukemia; and the
growth-focused company saw Starbucks leapfrog it as the nation’s second-largest restaurant chain, per Nation’s Restaurant News Top 100 census. And now it has to win back customers without
Jared Fogle, who helped create its calorie-watching motif over the past 15 years. “It’s a nightmare,” said John Gordon, a San Diego-based restaurant consultant.
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