- Medium, Monday, August 17, 2015 11:35 AM
Why are online comment sections so often a complete disaster? Tech blogger Jessamyn West blames publishers. “Understanding your community of people who are heavy online users is part of learning
how to manage them and help them be their best selves,” she writes. Among other issues, “There’s [often] no reset button on their conversations.” As such, “What starts
out as a small bit of grar can turn into a huge raging shitfest.”
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