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Service to Preemptively Contact Customers for Sensor-Identified Problems

  • Fortune, Tuesday, September 22, 2015 1:25 PM
Electrical giant Emerson, a pilot customer of the Internet of things cloud, is exploring the use of the service to contact customers who may have problems with their connected thermostats. Instead of waiting for customers to call when something goes wrong, Salesforce’s cloud helps Emerson learn about their problems proactively so that it can lend a hand before the phone rings.

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