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United Improves Boarding, Coffee, Seating

In an effort to improve service, United Airlines will be testing new boarding procedures at Chicago’s O’Hare airport this week. Jim Compton, Vice Chairman, and chief revenue officer wouldn't say how the process might change, but said changes should come by the end of the year. “We’re always looking at the boarding process,” Compton said. “It’s one of the things we hear a lot about.” Oscar Munoz, United’s CEO who was appointed Sept. 8 is recovering from a heart attack.

Read the whole story at USA Today »

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