Angie's List co-founder Angie Hicks tells Consumerist why the review site removes complaints about businesses if the reviews' authors get refunds. "If the company gives the outcome the customer has
asked for, then you don’t have a complaint anymore,” Hicks says. “If you think about the process, we ask the customer to articulate the best outcome, if we resolve that, then you are
therefore happy, so the review should reflect that."
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