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Angie's List Explains Why Bad Reviews Are Scrapped When Users Get Refunds

Angie's List co-founder Angie Hicks tells Consumerist why the review site removes complaints about businesses if the reviews' authors get refunds. "If the company gives the outcome the customer has asked for, then you don’t have a complaint anymore,” Hicks says. “If you think about the process, we ask the customer to articulate the best outcome, if we resolve that, then you are therefore happy, so the review should reflect that."

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