- Engadget, Friday, March 24, 2017 11:27 AM
Another day, another move to
automation, this time in the quick service industry. As Engadget reports: "Wendy's is putting thousands of self-ordering machines in its restaurants, and now Ford is trying
out a similar strategy, but, you know, for cars. The company announced it has partnered with Panasonic and GoMoto, which specializes in car dealership technologies, to create
so-called Smart Service Kiosks. First, customers enter their contact information into the outdoor kiosk by using the touchscreen and scanning their driver's license. Then they input certain key
vehicle information and create a security PIN for key pick-up. Next, they can request basic maintenance tasks like alignment, oil changes and inspections, among other things. Users also have the
option to enter more details about their service needs so technicians aren't left guessing what they're looking for. When that's done, users drop off their keys and pick up keys for a loaner car."
Read the whole story at Engadget »