Some advertisers who hadn’t thought about brand safety much recently got a rude awakening this year as the press found several cases of advertisements running before outright offensive Z-list
YouTube content.
While most companies are now reassessing their programmatic buys to take steps to limit such exposure, there’s another more insidious problem emerging: content
safety. Brands are spending big money to create their own content, but the volume of content they’re expected to churn out is causing them to cut corners. As a result, some of it is off-brand,
poorly executed or distributed in a way that cheapens the brand.
Such brands need to take a step back, rethink their content strategy and take safeguards to ensure that they limit
their exposure to content safety as well.
Why it happens
The 24/7 nature of social media has made it imperative that brands have a steady stream
of content to promote and discuss on those platforms. And brands are rising to the occasion.
For instance, the top 100 brands (as rated by Interbrand) collectively upload a new
video every 18.5 minutes. The range of such content varies widely. GE has created a podcast
that zoomed to No. 1 on iTunes. Red
Bull has orchestrated live events that draw millions of viewers.
But the vast majority of brand-created
content isn’t so memorable. Some 60% of brand-created content is “just clutter” and has little impact on consumers’ lives, according to a recent study.
Mediocre content isn’t unsafe the way
offensive YouTube videos are, but it has the same effect of dragging down your brand.
The remedy: 3 best practices
Here’s the quick and effective
guide for creating branded content that’s on-brand, is of high quality and will act as “pull marketing” the way content is supposed to:
1. Start
with your content architecture. A good architecture aligns your brand pillars and personality with a predefined set of content topics and themes that are the output of your
content strategy. This ensures that all content creation partners are aligned and that content will be on brand and lead to an ecosystem by design and not default.
2. Slow down. We all feel the pressure to keep up with social media, but most content marketing mistakes tend to happen when brands do it too quickly. Take a more measured
pace and make sure that every post has multiple sets of eyes on it.
3. Be mindful about distribution. Even
high-quality content can look cheap when it’s distributed via those bottom-of-the-page “around the web” roundups that also include fake news and clickbait about aging Hollywood
stars.
What’s next?
Being content-safe may be just as hard being brand-safe. The culprit is the same though: At some point, the brand loses
control of its communications, which is why content-safety needs to be a top priority.