Around the Net
Consumers, Including Millennials, Happy With Customer Service
- Brand Channel, Tuesday, January 2, 2018 8 AM
U.S. consumers, especially Millennials, say that businesses are “meeting or exceeding” their customer service expectations. Social media venting may give the impression that the state of customer service is suffering. Not so fast, according to the 2017 Customer Service Barometer from American Express, which shows that U.S. consumers are happier than ever with the service companies provide.
