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MoviePass' Growing Pains Affect Subscribers

  • Wired, Monday, March 12, 2018 8 AM

MoviePass’ explosive growth has given the company scale and leverage it hadn’t dreamed possible. It’s also given scores of MoviePass customers a serious headache. Every fast-expanding company has growing pains. But MoviePass has invited a broad range of complaints, ranging from long waits for membership cards and nonresponsive customer service to theaters and movies being unexpectedly blacked out.

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