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Airlines Improved Customer Service Last Year

The longest-running study on airline quality in the U.S. gave the nation's biggest carriers the highest score in the 27-year history of the study. The Airline Quality Ratings said the scores for the 12 biggest carriers have been improving over the past three years. The study found that nine airlines — American, ExpressJet, Frontier, Hawaiian, JetBlue, SkyWest, Southwest, Spirit and United — improved scores last year, compared to 2016.

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