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How Etsy Engineered A Comeback

  • Fortune, Thursday, July 25, 2019 10:35 PM
After weathering some rough times -- including problems with its search engine -- Etsy is doing well, a turnaround attributed in part to CEO Josh Silverman. "Since taking the reins in May 2017, Silverman has moved to improve search, payment and checkout, and shipping—the nuts and bolts that build customer trust. Etsy has also managed the difficult feat of increasing the share of each sale that it keeps for itself without driving sellers away," according to Fortune.

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