Yet consumer packaged-goods brands don't sell many products online. People visit corporate Web sites with questions or comments about a marketer's brand. A recent
Nielsen study for BuzzMetrics using the traffic monitor's Homescan panel found that 33% of creators of user-generated media also provided email feedback to companies or brands via their Web sites, and
13% participate in company blogs. Their engagement with brands is well above normal, but most importantly, these people are most likely to recommend products to their friends.
How do
visitors find corporate Web sites? By clicking on display ads. That's right, its hits come from Yahoo and other content providers, not Google, which still mostly sells advertising to direct marketers.