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Kodak Exits Better Business Bureau Council

MSNBC/AP, Tuesday, March 27, 2007 11:30 AM

Eastman Kodak--a founding member of the Council of Better Business Bureaus in 1971--has quit the organization after a prolonged dispute over its handling of customer complaints. Kodak says it maintains an "unwavering" commitment to customers, but that working with the BBB was "bureaucratic and unproductive."

The council is the umbrella organization for the Better Business Bureau system begun in 1912, and has 2.7 million registered business members in the United States and Canada.

The council says Kodak has long refused to respond to consumer complaints submitted by the Upstate New York Better Business Bureau, prompting expulsion proceedings in December by the council's board. Kodak was advised it could contest the termination, but chose instead to resign its national membership.

Read the whole story at MSNBC/AP »

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