- MSNBC/AP, Tuesday, March 27, 2007 11:30 AM
Eastman Kodak--a founding member of the Council of Better Business Bureaus in 1971--has quit the organization after a prolonged dispute over its handling of customer complaints. Kodak says it
maintains an "unwavering" commitment to customers, but that working with the BBB was "bureaucratic and unproductive."
The council is the umbrella organization for the Better Business
Bureau system begun in 1912, and has 2.7 million registered business members in the United States and Canada.
The council says Kodak has long refused to respond to consumer complaints
submitted by the Upstate New York Better Business Bureau, prompting expulsion proceedings in December by the council's board. Kodak was advised it could contest the termination, but chose instead to
resign its national membership.
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