• The Wall Street Journal, Monday, July 9, 2007 1:30 PM

Sprint Nextel has terminated the contracts of about 1,000 subscribers because they called customer service too many times. "The number of inquiries you have made to us ... has led us to determine that we are unable to meet your current wireless needs," says a letter dated June 29.

The terminated subscribers called an average of 25 times a month--a rate 40 times higher than average customers, according to company spokeswoman Roni Singleton. It has given its terminated customers until the end of July to find new carriers. They also won't have to pay early-termination fees.

Sprint, which has been losing market share to other carriers, has been trying to add more high-spending customers, while keeping a lid on costs. The company also has been imposing stricter credit requirements on new customers.

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