Prior to my spring break trip I booked my reservations online. I had always been a skeptic about online reservations in the past, but after witnessing my friend do it with no problems at all, I was finally a believer and vowed to give it a try. So I went to the Greyhound site and completed the necessary information. I submitted my information and I received an ERROR?! I went back and looked over my info just to make sure that I didn't make any silly mistakes. Once again, an error message. I was totally befuddled at this point. I repeated this four more times, but every time I got the same result. By that time, I was infuriated.
My instincts told me to go ahead and call a Greyhound representative to get everything settled. But then I was forced to endure the infamous automated prompt, wasting my precious minutes...GRRR. It took at least 3 minutes until I received an option to speak with a human. After the brief, yet friendly phone call, I found out that I had been charged 5 times and was instructed to talk to my bank to get it cleared. Needless to say, my bank had closed and it was the start of the weekend. It was a nightmare.
I can honestly say that I will never book online travel reservations ever again. Give me a human any day.