Is Comcast able to respond as quickly to other customers' service issues as to those posted on Twitter and in blogs? I don't use the company, so I don't know about their service. But if it takes
posting a complaint via Twitter or in your blog to get attention, that's not good because it implies at least a two-tiered service response.
I can see treating customers differently depending on
how much they pay a month, or how long they have been subscribers. But to respond most quickly to those who can blast their complaints in the most public ways (while certainly understandable from a
corporate point of view) does not, in itself, demonstrate quality service response.