Senior citizens have significantly more difficulty using the web than those who are decades younger, but they nonetheless report strong satisfaction with the experience, according to a report entitled
"Web Usability for Senior Citizens" recently released by Nielsen Norman Group (NNG). In a study in which people age 65 and older and a control group of younger people were observed performing the same
tasks on the web, usability expert Jakob Nielsen and director of research Kara Pernice Coyne of NNG found that the web is more than twice as easy to use for non-seniors as it was for seniors. Even
though seniors were less successful and took more time completing the study tasks than people in the control group, their relative satisfaction was higher.
