Alan LewisMember since July 2016Contact Alan
Managing Director at L.E.K. Consulting and author of "Edge Strategy: A New Mindset for Profitable Growth" (Harvard Business Review Press, 2016)
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- Hotel Chains Need To Start Offering More Personalized Add-on Services in
Marketing: Travel on
The hotel industry, which has enjoyed a five-year boom, is now girding for tougher times ahead.