The $56 million transaction adds $18 million in annual revenue to Upland Software and expands its customer experience suite, the company says. Read the whole story

The hacks are designed to defeat the most common forms of two-factor authentication, Amnesty International alleges. Read the whole story

Carhartt is sending personalized emails in an effort to replicate the in-store experience, while Invaluable is sending triggered emails and open-time batch emails. Read the whole story

The cat-and-mouse game between online merchants and fraudsters commenced the instant the first buy buttons appeared in 1994. Then, as now, clever criminals are … Read the whole story

Even well-known enterprise-level brands are still strategizing how to achieve a personalized customer experience. Read the whole story