Most marketers are using AI for tactical, manual-driven tasks. They need to move into autonomous AI. Read the whole story
The broadband company says those customers "may have received the wrong notification" about the 2015 data breach. Read the whole story
New studies by TrustArc and Snow Software show people trust their data is protected more now post-GDPR, but many still have reservations. Read the whole story
Zendesk has acquired CRM platform Smooch and has announced new integrations with Narvar and Domo and partnerships with ClearScale and others. Read the whole story
In another blow to its credibility and trust, Google on Tuesday apologized to its G Suite customers for storing passwords of some enterprise users … Read the whole story
The proposed bill would enable consumers to make a "one-time choice" not to have their data collected and sold, Sen. Josh Hawley said at … Read the whole story
A new report from Deloitte Digital outlines how emotion-driven engagement extends across the entire customer journey and how brands can leverage this to increase … Read the whole story