Most firms lack enterprise-wide CX analytics, and few are gaining context-based insights, NTT reports. Read the whole story
Sendlane clients can improve their email results by using the combined services, the firms say. Read the whole story
Gmail is working on a purported design bug that has eliminated the Empty trash now and Empty spam options, according to Android Police. Read the whole story
The National Consumers League reports a tripling of spoofing and phishing complaints. Read the whole story
New proposed regulations "are largely a step backwards for protecting consumers' privacy, particularly in terms of consumers' attempting to stop the sale of their … Read the whole story
From cancelled events to supply-chain issues, the impact of the coronavirus continues to ripple throughout the technology industry. Read the whole story