Many agents are making greater use of personalization because they now have time to do it, a study by ActivePipe finds. Read the whole story
Some say communications about COVID-19 are making them more afraid to visit retail stores, Digital Commerce 360 reports. Read the whole story
Most organization members like or love email, with phone calls/texts a distant second, Personify reports. Read the whole story
MoEngage clients can run AI predictions for customer engagement and purchase behavior, the company says. Read the whole story
"Businesses should not be penalized under the CCPA for current conduct or activities when their attention is rightfully focused on the dire and important … Read the whole story
It's all-consuming isn't it? A lot of worry, and very little relief. Read the whole story