Some companies believe unless they achieve CX transformation now they won't be around in 10 years -- but most think they're doing fine. Customers don't agree, Merkle reports. Read the whole story
Bounce rates went up as many email addresses changed during the COVID-19 pandemic, WineGlass Marketing reports. Read the whole story
Creatio hopes to snare part of the $187 billion low-code market expected by 2030. Read the whole story
The new feature, "Total Cookie Protection," prevents cross-site tracking by keeping cookies in what Firefox is calling a "cookie jar." Read the whole story
It pays to diversify the data you receive from voice of the customer programs. Read the whole story