Shoppers and small business owners disagree on everything from channel preferences to what kinds of emails work best, Constant Contact reports. Read the whole story
The State of Digital Customer Experience Report found 40% of consumers are likely to leave cell phone, cable, utility or insurance companies for better … Read the whole story
The integration is an expansion of the firms' partnership and allows marketers to achieve real-time personalization in a privacy-compliant way, Merkle says. Read the whole story
The amended complaint spells out in greater detail why the FTC believes Facebook has monopoly power in the personal social networking market, with a … Read the whole story
Social media is a place to make initial connections and keep in touch. It's not meant to build rapport. Read the whole story