Inaccurate information causes many problems for service teams. And almost half of consumers will never complain -- they'll simply jump, Coveo reports. Read the whole story
Users can integrate a scheduling feature in their email, website and other channels, Sendinblue says. Read the whole story
Executives from backer Sixth Street Growth will join the Emplifi board. Read the whole story
B2B professionals who take five lessons followed by an exam will earn a certificate and digital badge. Read the whole story
Advertisers and agencies also overestimate how much consumers pay attention to social media. Read the whole story
Social media networks are driving the majority of online grocery traffic, and households without children are the biggest group buying groceries online, a report … Read the whole story