Monday, May 16, 2022
Email Insider
Only 18% of firms say their customer experience is excellent, but 54% feel it is above average, Pedowitz Group and Ascend2 report. Read the whole story
Twilio has also completed a $750 million strategic investment in Syniverse. Read the whole story
The upgrade includes personalized agent routing based on customer history and loyalty status. Read the whole story
Marriott International on Monday announced the launch of an ad network that will allow brands and retailers to target ads in Marriott apps and … Read the whole story
A study by media company Xaxis, marketing agency Catalyst and London Research explores recent shifts in consumer shopping behaviors resulting from the pandemic. Read the whole story
