Personalized service is lacking, many shoppers say, and 60% would jump after one or two bad experiences, Customer Contact Week Digital reports. Read the whole story

Data shows at least a third of Gen Zers want to find a high-paying job. Read the whole story

Google has reportedly proposed splitting parts of its business that auction and place ads on websites and apps into a separate entity under Alphabet. … Read the whole story

If the metaverse materializes into a globally adopted reality, creator marketing will likely play a major role in brand success. Read the whole story

Loyalty discounts on products or services are most sought by 79% of U.S. consumers, up from 71% only two years ago. Read the whole story