Nearly all consumers said they would not use an airline or hotel they already had one negative interaction with, Mitto reports. Read the whole story
Over half of all shoppers are willing to abandon a brand that provided a poor post-purchase experience. Read the whole story
Chile-based CUATROi provides managed services to firms throughout Latin America. Read the whole story
Google must face antitrust claims brought by the Atlanta-based online ad tech company Inform, Inc., a federal appellate court ruled Friday. Read the whole story
Kochava "has sold, licensed, or otherwise transferred precise geolocation data associated with unique persistent identifiers that reveal consumers' visits to sensitive locations," the FTC … Read the whole story
Emotion AI is a new twist, using the discernment of consumers' emotions to fuel individual responses to each consumer. Read the whole story