Almost two-thirds of consumers would leave companies that did not make them feel valued during customer service interactions, Intercom reports. Read the whole story

GetResponse, a Poland-based provider of email marketing and marketing automation software, has acquired Recostream, an AI/ML-driven personalized recommendations company. Read the whole story

Consumer insights platform Zappi helps brands bring pre-launch consumer insights to their content creation. Read the whole story

Citing privacy and security concerns, federal lawmakers on Tuesday introduced a bill that to ban social app TikTok in the U.S. Read the whole story

Nearly half also say that a service being free is a key driver for using it, followed by ease of use and varied, desirable … Read the whole story

Chrome users who are suing Google for allegedly collecting data about people who browse the web in "incognito" mode can't seek monetary damages on … Read the whole story

The portion of marketers in the U.K. who cited challenges communicating with colleagues has grown from 26% last year to 33% this year. Read the whole story