Customer engagement platform Twilio has launched an identity resolution tool that it says can help firms provide hyper-personalized experiences. Read the whole story

Users can respond to inquiries on the go by using Conversations, a mobile app for iOS and Android, the company says. Read the whole story

Iowa's new privacy law allows consumers to wield some control over their data but doesn't appear to give state residents the right to opt … Read the whole story

The pandemic and high inflation have led many people to prefer staples rather than big rewards. Read the whole story