[Automotive] J.D. Power's study suggests the things that make customers happy in auto service are probably the same as in medical intervention: communication, clear, … Read the whole story

Wal-Mart is a mighty big ship to turn around, with a fair amount of brand baggage to purge before perceptions can really begin to … Read the whole story

[Electronics] The biggest challenge became making something so abstract seem believable and real, says 180LA writer Graham Douglas. "We wanted it to seem like … Read the whole story

[Retail] The countdown to the Beijing Olympics is just weeks away, which can only mean one thing: Athletic-shoe companies are preparing to give armchair … Read the whole story

[Automotive] John Felmy said Congress should be more helpful to the oil companies by not arguing for higher taxes, or for quicker exploration of … Read the whole story

[Transportation] Once branding consultant warns that the ads could nosedive. "By advertising in the usually highly stressful and negative environments of air travel," says … Read the whole story