Commentary

It's Hard To Measure Content Without First Defining It

According to a report from The CMO Council and Netline, just 15% of senior marketers in North America consider their demand generation strategies to be highly (2%) or very (13%) effective, being instead more likely to perceive them as moderately effective (29%) or someplace in the middle (32%).

One of the key problems appears to be a conflict between content strategies that lack targeting and the definition of a high-quality lead that requires more intentional engagement on the prospect’s part, says the report.

The top ways that marketers define a high-quality lead, according to the report, are a detailed request for contact initiated by the prospect, including specific details around what products, services or solutions the prospect is interested in (43%), or a prospect that is immediately positioned to purchase (36%).

By comparison, 20% feel that a high-quality lead is defined as a contact that is complete and accurate with only email and phone details. As the report’s authors put it, high-quality leads “are not names collected through the mass distribution of a white paper created for a mass audience.”

When asked about the factors derailing lead flow success, marketers pointed first to:

  • Content not developed for target audiences   
  • Budget limitations   
  • Content lacking relevance for the audience   

Top Factors Derailing B2B Lead Flow Success

Factor

% of Respondents

Content not developed for target audiences

48%

Budget limitations

48

Content lacks relevance for audience

44

Not reaching right decision maker

43

Not leveraging right distribution channels

39

No content strategy that tracks to business

38

Source: CMO Council/Netline Corporation, July 2015

Top-performers (those rating their organizations as “high-performance content engines”) are twice as likely as the overall sample to develop content specifically for lead nurturing, notes the report.

A Marketing Charts B2B Marketing Insights Report also finds marketers facing resource constraints when it comes to their content marketing. Separate results from the study indicate, though, that content marketing is one of the top digital channels slated for budget increases, suggesting that the creation of targeted, relevant and engaging content will be the greater obstacle in the near term.

The report suggests that progressive profiling, a method for capturing more data points about a prospect over multiple form submissions, may be a lead nurturing tactic that could assist marketers in meeting their definition of a high-quality lead. According to data contained in the MarketingCharts report, though, just 15% of B2B companies were using progressive profiling in their lead generation.

Another challenge faced by marketers in the CMO Council report is measuring success. Research has shown that content marketing is the digital channel that marketers are least able to measure for ROI. In the latest report, white papers emerged as the content types able to deliver great leads for the most marketers. While 24% said that white papers can generate great leads, one-quarter said they don’t know, says the report. Additionally, close to 6 in 10 can’t measure the impact of an e-book distribution.

Marketers’ Ability to Measure ROI From Digital Channels

 

Ability to Measure

Channel or Discipline

Good

Okay

Poor

Paid search

52%

35%

13%

Acquisition Email marketing

44

41

15

Engage/Retain Email marketing

39

42

19

Lead generation

37

45

18

SEO (natural search)

35

43

22

Affiliate marketing

32

42

26

Acquisition display advertising

30

44

27

Marketing analytics

24

54

23

Webinars/virtual events

24

43

34

Data management

23

47

31

Lead magement

22

56

21

Social media invest (acquisition)

22

42

36

Marketing automation

20

54

26

Display ads (engage/retain)

20

46

34

Social media invest (engage/retain)

20

40

40

Mobile marketing

19

48

33

Mobile marketing (engage/retain)

16

46

38

Content marketing

16

41

43

Video advertising

13

48

39

Source: Econsultancy/Oracle Marketing Cloud, March 2015

About the Data: The CMO Council and Netline report is based on an online survey completed by 213 senior marketing leaders (primarily located in North America), of whom 46% represent brands earning more than $1 billion in annual revenue. The majority of respondents come from B2B or hybrid companies, and half have a VP title or above.

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