Customers are finding fewer types of products on Walmart shelves as the company reduces inventory and changes store layouts to implement its "fast, friendly, clean" message, according to Bill Simon,
evp and CEO of Walmart U.S.
And less inventory in stores makes it easier to order products from distribution centers and easier for employees to restock shelves, Lana F. Flower reports. That
gives them more time to spend with customers, and it makes it easier for customers to find items.
Walmart has 21 minutes from the time a shopper walks into a Supercenter until check out,
Simon says. It surveys about 500,000 customers each month, Simon says, and can break down data "nearly to the cashier level" to gauge what customers think. The better the employee and store scores on
the fast, friendly, clean metric, the higher the bonus that employees receive.
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