Google is not known for quality customer service, and, just a week after its launch, the well-documented weakness is casting a shadow over its new Nexus One phone. Google VP of engineering Andy Rubin
concedes that there is no phone support -- only email customer service -- and that there is sometimes a 3-day delay in response time. "We have to get better at customer service," All Things Digital's
Walt Mossberg.
While describing the world's first Google-branded smartphone as a "sleek, streamlined phone that can easily go toe-to-toe with the iPhone 3GSs, Pres, and Droids of the
world," Engadget recently labeled the Nexus One as "just another Android smartphone," i.e., no game changer.
Read the whole story at All Things D »