If you were going to create a new application or tool to take advantage of the current trends in social media, what elements would you include? Add your thoughts in the comments, but I'll share
my wish list.
First, there should be some mobile component, or it should be entirely mobile. Much of the social media innovation currently is on the mobile front, and it dovetails with
consumer media usage patterns.
Next, it should be tied to consumers' locations. GPS is one of those so-called killer apps for mobile devices, and it's almost a waste of the mobile
device not to incorporate location in some way.
It should probably look like an application, rather than a mobile Web site.
You'll probably want to include check-ins as some
component of it, but maybe not have that as the entire purpose. We still don't know how far the check-in craze will go or if it will scale.
You'd want to incorporate the camera. After
talking and texting, photography is generally the next most popular mobile activity across age demographics.
If you're really smart, you'll incorporate the one thing social media users
can't shut up about: Justin Bieber. Or food. And in aggregate, food is probably slightly more popular than Bieber and has a little more staying power. So yes, the safe bet's on food.
There should be points, providing a layer of social currency.
Finally, you'll create a lexicon around what you're doing. Facebook owns the word "fan," Twitter owns
"follow," and Foursquare may well own "check in," and definitely owns "mayor." Creating or defining a language around the experience can further enmesh consumers'
consciousness.
If you throw all of these together, you wind up with Foodspotting, which I effectively just deconstructed ("Top Chef" fans
will appreciate the gastronomic reference). Unlike some of the location-based check-in applications like Foursquare and Gowalla that are really only valuable for users who participate, Foodspotting
caters to both content producers and more passive consumers, which instantly expands its potential reach.
Obsessive foodies are the primary target. They can upload photos of what they eat,
enter the item name and where it was photographed, and then optionally add commentary before uploading it. They earn points when posting photos, and also when others say they want to "nom"
dishes pictured.
There's also a much broader audience of anyone who wants to find a good place to eat -- the same people who would check Citysearch, Yelp, or Menupages. Instead of looking
up starred reviews, they can flip through photos of food near them. It can help consumers decide where to eat, or even what to eat when they're there. Last week, I was dining at Urban Farmer, a
steakhouse in Portland, Ore., with two others, and loaded up the Foodspotting iPhone app, which immediately displayed a photo of a butterscotch sundae from that restaurant. I checked with the waitress
to see if the dessert was any good, and she loved it. Not only did we each order one, but one of my compatriots changed his dining plans to save room (this may shock you, but I had no such
discipline).
Appealing to these two audience will make the difference between a lot of these emerging sites, apps, and platforms. If they're just focused on the content creators,
that's great -- there are enough of them that they can sustain a profitable business. Forrester's technographics tool shows
24% of U.S. Internet users are "creators," and the number's been growing. But there's a broader audience that needs to be served.
Even content creators are usually behaving
like Forrester's "spectators"; I spend far more time reading blogs than blogging, and I read at least a hundred Menupages reviews for every one that I write. Foodspotting provides value
for those engaging in search and discovery rather than constant content creation. That's true for Twitter and Facebook too, in a way that's not as true for Foursquare, Gowalla, Plancast, and
other services that are attracting a lot of buzz right now. Most of us are spectators, we're often influenced by content creators, and we want to reap the value from that content.
If we
can't, we'll just have to find the next bandwagon to hop on, which undoubtedly will be Bieberspotting.