Amid growing concern about online safety for minors, including the threats of bullying and various other kinds of harassment, on April 13 Facebook unveiled its new "Safety Center" -- an online
resource center for parents consisting of guidelines, advice, a Q&A section, and links to organizations with more information about keeping teens safe online.
If I had to summarize my
reaction -- as a non-parent -- to the Safety Center in one word, it would be "exhausting." As in, dear God, having kids must be exhausting. The litany of questions in the Q&A section is enough to make
you consider monasticism: "How should I help my child use this site wisely? What if my child sees inappropriate content or offensive material on the site? What happens when I report someone? How can
my teen report abuse? What should I do if my teen is being cyberbullied? What if my teen's current or ex-boyfriend/girlfriend is controlling or monitoring what they do through Facebook? What should my
teen do if someone has posted an objectionable photo on Facebook? Can I use a 'media agreement' to build trust with my teen? Can I 'friend' my teen?"
My favorite question, located in a section
contributed by Facebook's safety partner CommonSense Media: "How can I understand my teen's connected world?" I can almost see the frazzled middle-aged mother behind this plaintive call for help.
CommonSense sensibly advises: "Keep an open mind. We don't see the world the way our kids do. We don't help our kids when we judge their lives through the lens of a non-digital world. It's important
for us to understand that our kids will spend their lives in a connected world where everyone participates in communication and creation."
On reflection, parents today face an unprecedented
challenge in the form of communications technology which is evolving far beyond their capacity to keep up -- meaning, even being able to understand what is happening, let along police it. There has
really never been anything like this before: for most of its history the telephone was a communal tool in the home whose use was easy enough to monitor. More importantly, ill-advised over-sharing on
the phone didn't have the enduring, and-here's-the-photos-to-prove-it quality of an online misstep.
This puts parents in a quandary, and CommonSense's advice is helpful here -- but only to a
degree: "Parents can't afford to be technophobic. Our kids adopt technologies faster than we do. This fact upsets the parent/child relationship. So get in the game. Have your kids show you how to do
something if you don't know." Of course, there's an obvious problem with making parents' ability to police their children dependent on the children explaining what they need to police: this might
work in some families, but what about situations where the parent-child relationship is, shall we say, somewhat adversarial? This is like police asking bank robbers to please provide their getaway
route and vehicle description, directions to hideout, personal identifying information, etc.
Meanwhile I can imagine some of Facebook's other provisos probably rub parents the wrong way. For
example, while a parent might assume they have the right to monitor and delete their child's Facebook page if the child is between the ages of 13-17 (and in fact I kind of assumed that they did)
that's not the case: "We appreciate your concern for your child's use of our website, but unfortunately we cannot give you access to the account or take any action on the account at your request."
Basically, Facebook says you're on your own here: "We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use."
What struck me
as most interesting about the Facebook Safety Center is that, with all its advice and guidelines, the site can't really help parents address what must be one of their biggest concerns: online
predators who use the site to make contact with potential victims. The best parents can do is remind teens that "People aren't necessarily who they say they are in cyberspace," and institute rules
that "They should never send pictures to strangers" and "If they meet someone, it better be in a public place, with a friend."
This is good advice, and I'm not criticizing Facebook or saying
they're not doing enough. But the fact is, the limited nature of these measures is bound to leave parents with a certain amount of anxiety that simply can't be remedied -- reflecting the chaotic
freedom of the Internet and the insecurity that comes with life in an open society. And oh yes, the exhaustion that comes from having teenage children.